MediPocket I Talk to Top USA Specialists from India I Cross Border Care


Frequently Asked Questions

What is Cross Border Care?

 It is connecting patients from one country to the best specialists in the world living in another country. We are making quality care available and accessible to patients in India with no need to travel to the US and spend lakhs to consult the best US specialists.

Are these doctors in the US practicing?

 Yes, all our specialists are the top USA practicing doctors affiliated with  world-renowned hospitals.

What are all types of diseases you treat?

  We treat over 25 super specialties like cancer, heart diseases, neuro, rheumatology, diabetes, hormonal diseases, kidney, gastroenterol, pediatric, ob-gyn, orthopedic, radiology, dentist, skin diseases, nutrition, weight loss, depression, anxiety, psychiatrist, therapist, life coaches, infertility experts, hair loss, plastic surgery, and others

How to consult the USA specialists?

   Simply through our website or app you can book a consultation

How to book an appointment with the US health experts

 Through our website or app, you can simply fill out the consultation request form and our patient coordinators help you book appointments with US specialists.

How long does it take to get an appointment with US specialists?

 In general 48-72 hrs, it depends on the type of specialization and disease condition.

What are the consultation charges of US specialists?

  Consultation charges depend on type of specialization, health condition, duration of appointment time, INR 7,500 onwards

How are the payments done for booking US doctor consultations?

Simply through our website or app in the local currency of the patient, like INR for patients in India     

What if the patient is not comfortable with English, then how talk to a US doctor?

The language should not be the barrier to getting quality care and thus we have the option to choose to have a medical translator on the call, they are junior Doctors or healthcare professionals that can efficiently translate medical  terminologies too. 

Do you also partner with US hospitals?

Yes, we have very renowned hospitals in US as our partners like MayoClinix, UCLA, Cedars-Sinai, LA Children’s hospital, USC, Stanford Health, Boston Children’s    

    hospital, MSKCC + others.

What if the patient what to get treatment at US hospitals?

We assist our patients who desire to come to the US for their treatment, starting with the best hospital/doctor match, travel, stay, and transportation. The patient is assigned a patient assistant, to assist with the incomplete process as a personalized Concierge

How does a patient coordinator help at MediPocket?

 As soon a patient submits a request a patient coordinator is assigned that help in completing, collecting the patient’s complete medical information with prescription, lab reports, imaging, matching to best US specialists, booking appointing and coordination, confirming preferred appointment date and time, assign a medical translator on request, before, during and even after the consultation, the patient can always reach to their patient coordinators for any help.

Does MediPocket provide emergency consultations?

No, as our specialists in the US with a time difference of 13+ hours, for any urgent/emergency medical needs patient is advised to visit the nearest hospital, or emergency room.

What is a second opinion?

A medical second opinion gives you a new perspective on the health situation at hand. It provides clarity when you have doubts about pursuing the current course of treatment or looking for other options. At times there can be several ways to treat a specific condition. Now you can access a second opinion from the best USA specialists in the world without the need of flying and spending a fortune on the advanced best in class MediPocket platform.

Who needs a second opinion?

Patients who are facing a tough time choosing the best treatment option and who are not clear on how to make a health care decision should seek a medical second opinion. If you are having the following doubts, it is best to get a second opinion.

  • Is surgery the only option?
  • Is an expensive test really necessary?
  • Do you have to subject yourself to invasive tests?
  • Does your condition warrant treatment?
  • Should you wait for a while for the condition to get better on its own?
  • Is risky surgery really worth it?
  • Trying other treatment options.
  • Whether the diagnosis was not accurate.
  • Is the treatment very toxic?
  • Systemic Examination
  • If you want to be a part of a clinical trial for a new drug or procedure.
  • If your health plan mandates a second opinion.

Most people feel that getting a second opinion or talking to their doctor about it will create an uncomfortable relationship with them, which might affect their treatment plan and care. But what they need to understand is getting a second opinion is their right, and most doctors encourage their patients to get a second opinion. Once the patient knows that more than one doctor is rooting for a given treatment plan, he or she gets more confident about the treatment outcome.

What types of consultations do MediPocket provide cross border with US doctors?

We provide, video consultation with US specialists as primary consult, second opinion, peer-to-peer review, in-house treatment.

Does MediPocket take any insurance covering US doctors' consultation and treatment in the US?

We directly don’t accept insurance as payment for a US specialist’s consultation but some of our patients work with their insurance provider to reimburse based on their coverage plans with them.

In what all countries MediPocket cross border is available?

Our specialists in the US are consulting patients worldwide, thus as a member, you can access MediPocket from anywhere and book consultations.

Do you have Indian doctors also?

Yes, we have International Indian Doctors. The doctors in India that have international experiences are of the highest quality in their respective specializations. We have a very strict process in selecting only the best doctors for our platform as we promise our patients premium quality care and we don’t compromise on our promise.

What other services does MediPocket offer?

MediPocket provides quality, specialty care through teleconsultation with the best specialists of the US and International Indian Doctor and connects with the best hospital in the world for the treatment as needed. At MediPocket we create a Preventive, Integrated, Quality Care Ecosystem connecting all the stakeholders in healthcare at one platform, so for our patients only need MedePocket for all their needs.


Telehealth Consent Form

  1. I hereby authorize Health Care Services to use the telehealth practice platform for telecommunication for evaluating, testing and diagnosing my medical condition.
  2. I understand that technical difficulties may occur before or during the telehealth sessions and my appointment cannot be started or ended as intended.
  3. I accept that the professionals can contact interactive sessions with video call; however, I am informed that the sessions can be conducted via regular voice communication if the technical requirements such as internet speed cannot be met.
  4. I understand that my current insurance may not cover the additional fees of the telehealth practices and I may be responsible for any fee that my insurance company does not cover.
  5. I agree that my medical records on telehealth can be kept for further evaluation, analysis and documentation, and in all of these, my information will be kept private.

Benefits Of It

A medical second opinion gives you a new perspective, confidence, peace of mind on the health situation at hand. It provides clarity and options on current course of treatment. At times there can be several ways to treat a specific condition. Now you can access a second opinion from the best USA hospitals in the world without the need of flying and spending a fortune

When You Need It

  • Your diagnosis is unclear

  • You’re not responding to a treatment as expected

  • Doctor mentions the following words: Rare, Life-Threatening or Risky

  • You’ve lost confidence in your medical care provider

Second Opinion

The opinion of a doctor other than the patient’s current doctor is Second Opinion. The second doctor reviews the patient’s medical records and gives an opinion about the patient’s health problem, diagnosis and how it should be treated.


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